FREQUENTLY ASKED QUESTIONS
Cruise through these FAQ's — hopefully the answer to your question is just a click away. If not, please contact us so we can get you taken care of.
CRKT offers replacement parts free of charge. To place an order through our website visit this link here - https://www.crkt.com/support/replacement-parts. You will need the model number of your knife as well as the specific part needed. The model number is located on the base of the blade where the handle and the blade meet.
The Model number is located on the base of the blade, near where the handle and the blade meet.
If your account login information is not working it can be a number of related items. First, as a security precaution and best practice, we ask that you attempt to login to your account and reset your password. Once you reset your password successfully, you will be able to login to your account. If resetting your password is unsuccessful, please check your email address to confirm you are attempting to login with the same email address you originally signed up with. If the above steps fail, please reach out directly to our customer service team at 1-800-891-3100 to help reset your password manually.
The warranty covers replacement parts and labor. Although rare and unlikely due to the quality materials and inspection processes we have in place, an identified manufacturing defect is also covered.
Complete warranty information is available here.
Actions considered outside of normal use include prying or pounding, throwing, hammering, screwing, if knife was dropped, or other classifications of what could be considered tool abuse, then it is not covered under the Warranty. If you were using the knife for normal use (defined as cutting tasks) then you are covered under Warranty. Complete Warranty information here.
When we launched the new website, we migrated historic order data from your account to the new site platform. You should be able to view your account order history in your account dashboard from November 2016 forward. If you have additional questions, you can reach out to our customer service team anytime at 1-800-891-3100. We appreciate your patience and thank you for being a valued CRKT Store customer.
Most of the screws in our knives generally require a Torx wrench #5, #6 or #8. These are widely available at local hardware stores and many retailers online. The Husky 8-in-1 tool is a good example. CRKT also offers the Knife Maintenance Tool available here.
If you were using the knife for normal use (cutting) then you are covered under Warranty. You will need to return the entire knife to the Warranty Department for inspection of defect. If it was not being used for "cutting" but for prying, or if dropped, or pounding, throwing, hammering, screwing, or other classifications of what would be considered tool abuse, then the knife is not covered under the Warranty. We do not currently sell individual knife blades separately. Knife blades are fit to each handle during the manufacturing process to ensure the highest quality. Your options may be to take the tool to a responsible professional knife sharpener who may be able to address the blade damage.
Most blade rust cases are not covered under Warranty.
There are specific reasons for this. All stainless steels must be properly maintained or oxidation can occur. We recommend that you clean the knife with WD-40 and always keep a light coating of “BreakFree” (or any 3-in-1 oil) on the blade.
WD-40 can generally removes rust stains.
You can also use a fine emery board to remove rust and then coat the restored blade with oil. A Tuf-Cloth can be used to remove staining on the blade. If you soak the blade in oil for a few hours, you can also use an old toothbrush to scrub and remove rust stains.
If you use your knife for food we recommend using a light cooking oil or olive oil. The oil places a barrier between the blade and any moisture, humidity, sweat, etc. that can cause oxidation.
Most stainless cutlery steels will only stain on the surface and can be cleaned and the blade restored, what we must be concerned about for Warranty is pitting. Pitting is rare and caused predominantly by a clustering of carbide molecules and is generally a condition virtually undetectable in factory knives of quality.
What is Break-Free?
It is a light weight 3-in-1 oil that does not gum up.
What is Tuf-Cloth?
A multi-purpose, dry protectant that cleans, lubricates and protects against rust without any oils or silicones. Visit our friends www.sentrysolutions.com for more information.
Package the knife or tool securely and insure the return for your own protection. CRKT is not responsible for items lost in transit. Include the required Warranty Return Form with the package. This form is required for processing. Download PDF Warranty Return Form here. Package and send to: CRKT, Attention: Warranty 18348 SW 126th Place Tualatin, OR 97062 Complete Warranty information here.
We do not currently offer a sharpening service. We are working on providing that service to our customers in the near future. Thank you for your patience on this front as our company continues to grow. We do recommend taking your knife or tool to a professional sharpening service. There aren’t many artisan cutlery sharpeners around these days and when we can, we always encourage you to support local businesses in your area.
The angle will between 17-22 degrees for most of our knives with the exception of the K.I.S.S. line which will range from 32-34 degrees. We do recommend consulting a professional cutlery sharpener for best results. On the current K.I.S.S. series models you sharpen only the front bevel side. Our knives are honed by hand to present the highest quality to you, so each knife edge is unique. The most important thing is to just follow the natural grind when sharpening. Simply pull the knife blade back towards you (do not push the blade) with medium pressure at the same approximate angle as the original grind. Take the back of the knife and run it along the edge on a piece of leather (strop) or even hard cardboard can do. This will keep the fine edge from curling back. Then apply a good coating Break-Free (or any 3-in-1 oil) to keep the blade steel well maintained for years to come. How to sharpen serrations? Professional Tom Veff’s video series here is a solid educational resource.
Having trouble sharpening your serrations? Professional Tom Veff has a video series here and is a solid educational resource for those looking to learn more about how to sharpen knife serrations. You can use any sharpening tool you feel comfortable with. The angle will vary slightly since each blade is honed by hand. It should generally be between 17-22 degrees. Follow the natural edge of the knife when sharpening, simply pull the knife blade back towards you (don't push the blade) with medium pressure at the same approximate angle as the original grind. Take the back of the knife and strop the edge on a piece of leather or even hard cardboard will do. (This will keep the fine edge from curling back.) Always apply a good coating Break-Free CLP (or any 3 in 1 oil) to keep the blade steel quenched and properly maintained.
The M16 knife series with a combination edge (partially serrated) are ground on one side only. If you chisel grind a blade (meaning both sides) with serrations then you get long serrations and a slightly thin, flimsy blade. The single grind is stronger and provides a more consistent serration pattern. For an in-depth look at blade grinds there is a good reference post available here from Wikipedia.
Generally speaking factory production knives come with two types of blade grinds - single and double. The cutting edge is typically stronger with a single side cutting edge grind. A double edged grind is a finer edge for more detailed cutting tasks. There is much debate and personal preferences on this topic in the knife community; a debate we encourage. CRKT knives and tools do come in a few different varieties in this case, so be sure and check your grind when you are sharpening, and over time you’ll develop a preference. For an in-depth look at blade grinds there is a good reference post available here from Wikipedia.
Blade shapes for all CRKT knives and tools can be found under the Specifications sections on the product detail page for each specific product here on the website. As a resource to you, there is also a great post from Billy at Lansky on blade shapes and profiles that can be found here.
CRKT knives are not switchblades. They are assisted opening knives.
There is a legal difference in mechanical actuation, language, and laws. For an assisted knife, you have to manually start the opening of the knife to about 30 degrees before the spring bar can activate and open the knife. The assisted opening knife also has a bias towards closure. If you currently own a converted CRKT Pharaoh, Anubis or BladeLock switchblade, it was not a conversion produced by CRKT. These conversions are made on the open market and modified and converted knives are not covered by our Warranty.
The patented OutBurst innovation is a spring-assisted opening mechanism. When the blade is manually deployed to approximately 10 to 30 degrees, the spring bar will activate and the blade will instantly and fully spring open. This powerful spring also holds the blade securely closed when not in use. To see how it works and to learn more there is a short video on our YouTube channel here.
The FireSafe innovation is a patented locking mechanism that holds a spring assisted knife in the closed position. This system relies on a pin at the locking liner. The actuation mechanism is incorporated into two different opener styles. One is a spring-loaded button on the thumb stud; you open a FireSafe thumb stud equipped folder by pressing the thumb stud button, to release the locking liner and pin. The second style is a Thumb Disc; you open the thumb disc equipped folder by pressing the thumb disk button, to release the locking liner and pin. To see how it works and to learn more there is a short video on our YouTube channel here.
The Locking Liner Safety innovation adds an ingenious layer of safety to your folding knife. The safety sets a pin between the locking liner and the frame. This pin acts as an additional layer of safety, so the locking liner is less likely to disengage during use. To engage the safety, push the manual safety lever forward. To close the knife, pull the manual lever back, slide the locking liner over, and fold the blade into the closed position. Many CRKT folding knives feature this innovative safety system. How to operate the Locking Liner Safety short video here.
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COLUMBIA RIVER KNIFE & TOOL 18348 SW 126th Place Tualatin, OR 97062 USA
Tel: 503-685-5015 Fax: 503-682-9680 Toll free: 1-800-891-3100 Business Hours: M-F, 7am - 4pm (PT)