Contact Us

 

COLUMBIA RIVER KNIFE & TOOL
18348 SW 126th Place
Tualatin, OR 97062 USA
Tel: 503-685-5015
Fax: 503-682-9680
Toll free: 1-800-891-3100
Business Hours: M-F, 7am - 4pm (PT)

REACH OUT

Anytime using the form below.

Frequently asked questions

We don't build dainty tools. So it follows that you've gotten yours into some rugged situations. Whether you've busted a component, found it's lost its edge, or need to tap into that warranty, you've come to the right place.

Cruise through these FAQ's—hopefully the answer to your question is a click away. If not, please contact us so we can get your tool back into working order.

  • I can't login to my account? What do I do?

    If your account login information is not working it can be a number of related items.

    It is most likely tied to the recent launch of the new website. We sent a customer email alert message on 10.17.2016 announcing the launch of the new website and required steps to take.

    First, as a security precaution and standard new website best practice, we ask that you attempt to login to your account and reset your password. Once you reset your password successfully, you will be able to login to your account.

    If resetting your password is unsuccessful, please check your email address to confirm you are attempting to login with the same email address you originally signed up with.

    If the above steps fail, please reach out directly to our customer service team at 1-800-891-3100 to reset your password manually.

  • Why can't I see my account order history?

    During the launch of the new website platform, we sent a customer alert email on 10.17.2016 informing our customers that account order history was not included in the data transition. Any order before 10.17.2016 will not show up in your account. We do have order history here on file in Tualatin, so if you need us to look up a specific order from the past for you, we still can. We are exploring options for order history and will keep you posted on any upcoming developments.

    If you have additional questions, please reach out to our Customer Service team anytime at 1-800-891-3100.

    We appreciate your patience during this time and thank you for being a CRKT Store customer.

  • Where can I locate the model number on my knife?

    The Model number is located on the base of the blade, near where the handle and the blade meet.

  • Replacement Parts

    CRKT offers replacement parts free of charge for your knife.

    To place an order through our website visit this link here - http://www.crkt.com/customer-service/parts-request. You will need the model number of your knife as well as the specific part needed.

    The model number is located on the base of the blade near where the handle and the blade meet.

  • What is Torx?

    All of the screws in our knives require a Torx wrench, either #5, #6 or #8.

    These are widely available at local hardware stores and many retailers online. The Husky 8-in-1 tool is a good example.

    If you are ordering replacement parts you can include a note in the comment area to include a Torx wrench and we can send one to you free of charge.

  • What is covered under the Warranty?

    Replacement parts and labor are covered. Although rare and unlikely due to quality materials and inspection processes that we have in place, an identified manufacturing defect is also covered.

    Complete Warranty information here.

  • What is not covered under Warranty?

    If the knife or tool was not being used for normal use (defined as cutting)...but for prying, or if it was dropped, or pounding, throwing, hammering, screwing, or other classifications of what would be considered tool abuse, then it is not covered under the Warranty.

    If you were using the knife for normal use (cutting) then you are covered under Warranty.

    Complete Warranty information here.

    Learn more about Tool & Knife Care here.

  • Broken blade, what do I do?

    If you were using the knife for normal use (cutting) then you are covered under Warranty.

    You will need to return the entire knife to the Warranty Department for inspection of defect. You will need to include the required Warranty Return Form with the package. This form is required for processing. Download PDF Warranty Return Form here.

    Complete Warranty process information here.

    If it was not being used for "cutting" but for prying, or if it was dropped, or pounding, throwing, hammering, screwing, or other classifications of what would be considered tool abuse, then it is not covered under the Warranty.

    Learn more about Tool & Knife Care here.

    We do not sell individual knife blades separately, as they are custom fit by hand to each handle in our factory to ensure quality. Your options may be to purchase a new knife, or take the tool to a professional knife sharpener who may be able to fix it for you.

    We can recommend a local sharpener here in Oregon that does great work. You'll need to call him and explain the situation. Tom can tell you if it can be corrected or not.  He does receive knives from all over the world and is very familiar with CRKT knives and tools.

    Tom Veff- Owner
    Veff Sharpening Services
    14415 South Ames Street
    Oregon City, OR.  97045
    503-656-9918

  • My knife is rusted, is that covered under the Warranty?

    Most blade rust cases are not covered under Warranty. There are specific reasons for this. All stainless steels must be properly maintained or oxidation can occur. We recommend that you clean the knife with WD-40 and always keep a light coating of “BreakFree” (or any 3-in-1 oil) on the blade.

    WD-40 can generally removes rust stains. You can also use a fine emery board to remove rust and then coat the restored blade with oil.

    A Tuf-Cloth can be used to remove staining on the blade. If you soak the blade in oil for a few hours, you can also use an old toothbrush to scrub and remove rust stains.

    If you use your knife for food, we recommend using a light cooking oil or olive oil. The oil places a barrier between the blade and any moisture, humidity, sweat, etc. that can cause oxidation.

    Most stainless cutlery steels will only stain on the surface and can be cleaned and the blade restored, what we must be concerned about for Warranty is pitting.

    Pitting is caused predominantly by a rare clustering of carbide molecules and is a condition virtually undetectable in factory knives.

    If rust has already begun to pit into the metal, you can return the knife under the Warranty instructions located here.

    Learn more about our Steel Facts here.

    What is Break-Free? It is a light weight 3-in-1 oil that does not gum up.

    What is Tuf-Cloth? A multi-purpose, dry protectant that cleans, lubricates and protects against rust without any oils or silicones. Visit our friends www.sentrysolutions.com for more information.

  • Where do I send my knife for Warranty?

    Package the knife or tool securely and insure the return for your own protection. We are not responsible for items lost in transit.

    Include the required Warranty Return Form with the package. This form is required for processing. Download PDF Warranty Return Form here.

    Package and send to: Columbia River Knife & Tool, Attention: Warranty 18348 SW 126th Place Tualatin, OR 97062

    Complete Warranty information here.

  • Do you sharpen knives?

    We do not currently offer a sharpening service. We are working on providing that service to our customers in the near future. Thank you for your patience on this front as our company continues to grow.

    We do recommend taking your knife or tool to a professional sharpening service. There aren’t many artisan cutlery sharpeners around these days and when we can, we always encourage you to support local businesses in your area.

    Here in our own backyard in Oregon, we’ve got one of the finest professionals the industry has to offer. The one and only Edgeologist - Tom Veff. Tom designed our exclusive and patented, Veff Serrations featured on many CRKT knives and tools. He’s surprisingly reasonable and appreciates the business. Give Tom a call.

    He does receive knives from all over the world and is very familiar with CRKT knives and tools.

    Tom Veff- Owner
    Veff Sharpening Services
    14415 South Ames Street
    Oregon City, OR.  97045
    503-656-9918

  • How do I sharpen my knife?

    We do offer our own Veff Sharp System based on the legendary Edgeologist – Tom Veff. Learn more about knife sharpening directly from the expert Tom himself here.

    We can also recommend Ken Onions’ Work Sharp model, Lansky (800-825-2675), Spyderco (800-525-7770), or Gatco (800-548-7427) all have quality sharpening kits.

    The angle will between 17-22 degrees for most of our knives with the exception of the K.I.S.S. line which will range from 32-34 degrees. We do recommend consulting a professional cutlery sharpener for best results. On the current K.I.S.S. series models you sharpen only the front bevel side.

    Our knives are honed by hand to present the highest quality to you, so each knife edge is unique. The most important thing is to just follow the natural grind when sharpening. Simply pull the knife blade back towards you (do not push the blade) with medium pressure at the same approximate angle as the original grind.

    Take the back of the knife and run it along the edge on a piece of leather (strop) or even hard cardboard can do. This will keep the fine edge from curling back. Then apply a good coating Break-Free (or any 3-in-1 oil) to keep the blade steel well maintained for years to come.

    How to sharpen serrations? Professional Tom Veff’s video series here is an awesome educational resource.

    Learn more about Knife Care and Maintenance here.

  • How do I sharpen serrations?

    Having trouble sharpening your serrations? Professional Tom Veff has a video series here and it is an awesome educational resource for those looking to learn more about how to sharpen knife serrations.

    We can also recommend Ken Onions’ Work Sharp model, Lansky (800-825-2675), Spyderco (800-525-7770), or Gatco (800-548-7427) all have quality sharpening kits.

    You can use any sharpening tool you feel comfortable with. The angle will vary slightly since each blade is honed by hand. It should generally be between 17-22 degrees.

    Follow the natural edge of the knife when sharpening, simply pull the knife blade back towards you (don't push the blade) with medium pressure at the same approximate angle as the original grind. Take the back of the knife and strop the edge on a piece of leather or even hard cardboard will do. (This will keep the fine edge from curling back.)

    Always apply a good coating Break-Free CLP (or any 3 in 1 oil) to keep the blade steel quenched and properly maintained.

    Learn more about Knife Care and Maintenance here.

  • Why is my M16 knife only ground on one side?

    The M16 knife series with a combination edge (partially serrated) are ground on one side only. If you chisel grind a blade (meaning both sides) with serrations then you get long serrations and a slightly thin, flimsy blade. The single grind is stronger and provides a more consistent serration pattern.

    For an in-depth look at blade grinds there is a good reference post available here. from Wikipedia.

    Learn more about knife sharpening here with Professional Tom Veff’s video series here it is an awesome educational resource.

  • Blade Grinds - single vs. double edge.

    Generally speaking factory production knives come with two types of blade grinds - single and double.

    The cutting edge is typically stronger with a single side cutting edge grind.

    A double edged grind is a finer edge for more detailed cutting tasks.

    There is much debate and personal preferences on this topic in the knife communities.

    CRKT knives and tools do come in a few different varieties in this case, so be sure and check your grind when you are sharpening, and over time you’ll develop a preference to the task(s) at hand.

    For an in-depth look at blade grinds there is a good reference post available here from Wikipedia.

  • What shape is my blade?

    Blade shapes for all CRKT knives and tools can be found under the Specifications sections on the product detail pages here on the website.

    As a resource to you, there is also a great post from Billy at Lansky on blade shapes and profiles that can be found here.

  • Are your assisted opening knives switchblades or automatics?

    No, our knives are not switchblades. They are assisted opening knives. There is a difference in mechanical actuation, language, and laws. For an assisted knife, you have to manually start the opening of the knife to about 30 degrees before the spring bar activates and opens the knife. The assisted opening knife also has a bias towards closure. If you currently own a converted CRKT Pharaoh, Anubis or BladeLock switchblade, it was not a conversion produced by CRKT. These conversions are made on the open market and modified and converted knives are not covered by our Warranty.

  • What is OutBurst?

    The patented OutBurst innovation is a spring-assisted opening mechanism. When the blade is manually deployed to approximately 10 to 30 degrees, the spring bar will activate and the blade will instantly and fully spring open.

    The powerful spring also holds the blade securely closed when not in use. On many models, we’ve combined the OutBurst system with our locking and actuation systems like FireSafe for a new level of ease of operation, as well as security.

    To see how it works and to learn more there is a short video on our YouTube channel here.

    Learn more about CRKT knife design and innovations here.

  • What is FireSafe?

    The FireSafe innovation is a patented locking mechanism that holds a spring assisted knife in the closed position.

    This system relies on a pin at the locking liner. The actuation mechanism is incorporated into two different opener styles. One is a spring-loaded button on the thumb stud; you open a FireSafe thumb stud equipped folder by pressing the thumb stud button, to release the locking liner and pin. The second style is a Thumb Disc; you open the thumb disc equipped folder by pressing the thumb disk button, to release the locking liner and pin.

    To see how it works and to learn more there is a short video on our YouTube channel here.

    Learn more about CRKT knife design and innovations here.

  • What is the Locking Liner Safety?

    The Locking Liner Safety innovation adds an ingenious layer of safety to your folding knife. The safety sets a pin between the locking liner and the frame. This pin acts as an additional layer of safety, so the locking liner is less likely to disengage during use.

    To engage the safety, push the manual safety lever forward. To close the knife, pull the manual lever back, slide the locking liner over, and fold the blade into the closed position. Many CRKT folding knives feature this innovative safety system.

    How to operate the Locking Liner Safety short video here.

    Learn more about CRKT knife design and innovations here.

  • What is the Automated Liner Safety?

    Automated Liner Safety is the Locking Liner Safety innovation taken to the next level. The Automated Liner Safety sets a pin between the locking liner and the frame. This pin acts as an additional layer of safety, so the locking liner is less likely to disengage during use.

    To close the knife, pull the red buttoned safety lever back, slide the locking liner over, and fold the blade into the closed position. Want one of the most secure safety systems on the market? The choice is automatic.

    How to operate the Automated Liner Safety short video here.

    Learn more about CRKT knife design and innovations here.

  • Where are your knives made?

    CRKT is a family owned/operated company based in Tualatin, Oregon. We work hard to develop designs from expert craftsmen and women from all over the world. Since we are based in the United States, the majority of our designers are here in the U.S.

    We currently tap a global supply chain to meet consumer and market demands for manufacturing including, China, Taiwan, El Salvador, Italy, and the United States. All Quality Assurance takes place right here with our team in Oregon.

    Learn more about Who We Are by watching the Confidence In Hand video here.

  • Why did you discontinue that model?

    The marketplace tends to ebb and flow. Each year we add new designs that we are excited about and some designs are discontinued as the product lifecycle matures over time.

    How do I find a knife that you no longer make?

    The best way is to search online dealers. Many of them buy from our distributors who usually have a stock of knives that we may have discontinued. A.G. Russell Knives is a great contact at 800-255-9034. Search on knife and blade forums as well.

  • Can I buy “retail” direct from you?

    You can purchase directly from us through the CRKT Store website. Our pricing model is manufactured suggested retail price, due to the fact that we do not aim to compete with our dealer base.

    We offer the CRKT Store as an online resource for information, specifications, news, announcements, product images, brand happenings, and as a shopping convenience for those that choose to support the brand on a more direct level.

    We do work with many great partners in the industry, here are just a few locations where you can find CRKT products in the marketplace -

    A.G. Russell Knives

    Amazon

    Blade HQ

    Knife Center

    Many more partners can be found in our dealer locator here.

    How do I just get back to the home page? Here.

  • How do I become a dealer?

    Great choice. Welcome to the club. Surf on over to the Become a Dealer page here.

  • How do I request a sponsorship, donation, or event support?

    All sponsorship, event requests, charitable donations, product review requests, advertising solicitations, promotional partnership opportunities, are now handled through the sponsorship/donation page here.

    Learn more about our established CRKT alliances here.

  • Do you have a Military/Law Enforcement professional discount?

    First, let us say thank you for your service. We appreciate all the professionals that work very hard to keep us safe and free.

    CRKT has a special program designed specifically for you.

    For military and all professional sales please contact us at info@crkt.com and we will get back to you ASAP.

    Or reach out to us directly today at -

    Telephone: 503-685-5015 Fax: 503-682-9680

    Toll free: 1-800-891-3100

    Browse all NSN numbered products here.

  • How can I get our company logo on CRKT Knives?

    Contact Customer Service team at 1-800-891-3100 for information on engraving CRKT knives and tools.

    More information about corporate gifts, corporate engraving, pricing for companies, click here.

  • How soon will my order ship?

    Orders placed on our website before 9AM (PST) on business days will ship the same day.

    Orders placed after 9AM on Friday through 9AM on Monday will ship on Monday.

    More on our shipping and returns policies here.